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Zoom employees do not access meeting, webinar, or messaging content specifically, audio, video, files, and messages unless directed by an account owner, or as required for legal, safety, or security reasons, as discussed below. Zoom uses personal data to conduct the following activities:. Zoom uses advanced tools to automatically scan content such as virtual backgrounds, profile images, and files uploaded or exchanged through chat, for the purpose of detecting and preventing violations of our terms or policies and illegal or other harmful activity, and its employees may investigate such content where required for legal, safety, or security reasons.
Zoom provides personal data to third parties only with consent or in one of the following circumstances subject to your prior consent where required under applicable law :.
When you send messages or join meetings and webinars on Zoom, other people and organizations, including third parties outside the meeting, webinar, or message, may be able to see content and information that you share:.
Otherwise, at your request, and as required by applicable law, we will:. In order to exercise any of your rights as to personal data controlled by Zoom, please click here. Where legally permitted, we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, or jeopardize the privacy of others.
As an account owner or a user under a licensed account, you may also take steps to affect your personal data by visiting your account and modifying your personal data directly. To exercise your rights, please click here.
If you have any privacy-related questions or comments related to this Privacy Statement, please send an email to privacy zoom. Zoom Video Communications, Inc. You can contact our Data Protection Officer by sending an email to privacy zoom. We retain personal data for as long as required to engage in the uses described in this Privacy Statement, unless a longer retention period is required by applicable law.
If you are in the EEA, Switzerland, or the UK, your rights in relation to your personal data processed by us as a controller specifically include:. If you have any other questions about our use of your personal data, please send a request at the contact details specified in the How to Contact Us section of this Privacy Statement. Please note that we may request you to provide us with additional information in order to confirm your identity and ensure that you are entitled to access the relevant personal data.
You also have the right to lodge a complaint to a data protection authority. For more information, please contact your local data protection authority. We only use your information in a lawful, transparent, and fair manner. Depending on the specific personal data concerned and the factual context, when Zoom processes personal data as a controller for individuals in regions such as the EEA, Switzerland, and the UK, we rely on the following legal bases as applicable in your jurisdiction:. Zoom operates globally, which means personal data may be transferred, stored for example, in a data center , and processed outside of the country or region where it was initially collected where Zoom or its service providers have customers or facilities — including in countries where meeting participants or account owners hosting meetings or webinars that you participate in or receiving messages that you send are based.
Therefore, by using Zoom Products or providing personal data for any of the purposes stated above, you acknowledge that your personal data may be transferred to or stored in the United States where we are established, as well as in other countries outside of the EEA, Switzerland, and the UK. Such countries may have data protection rules that are different and less protective than those of your country.
We protect your personal data in accordance with this Privacy Statement wherever it is processed and take appropriate contractual or other steps to protect it under applicable laws. Please contact us if you would like further information in that respect. Zoom will not discriminate against you for exercising any of these rights, which is further in line with your rights under the CCPA.
Note that to respond to your requests to access or delete personal data under the CCPA, we must verify your identity. You may designate an authorized agent to submit your verified consumer request by providing written permission and verifying your identity, or through proof of power of attorney. California Civil Code Section If we make material changes to this Privacy Statement, we will notify you and provide you an opportunity to review before you choose to continue using our Products.
Zoom Privacy Statement Last updated: December 15, We may collect, or process on behalf of our customers, the following categories of personal data when you use or interact with Zoom Products: Account Information : Information associated with an account that licenses Zoom Products, which may include administrator name, contact information, account ID, billing information, and account plan information. Profile and Participant Information: Information associated with the Zoom profile of a user who uses Zoom Products under a licensed account or that is provided by an unlicensed participant joining a meeting, which may include name, display name, picture, email address, phone number, job information, stated locale, user ID, or other information provided by the user or their account owner.
Contacts and Calendar Integrations : Contact information added by accounts or their users to create contact lists on Zoom Products, which may include contact information a user integrates from a third-party app.
Users can also integrate their calendars from other services with their Zoom profile or account. Settings : Information associated with the preferences and settings on a Zoom account or user profile, which may include audio and video settings, recording file location, screen sharing settings, and other settings and configuration information.
Registration Information : Information people provide when registering for a Zoom meeting, webinar or recording, which may include name and contact information, responses to registration questions, and other registration information requested by the host.
Device Information : Information about the computers, phones, and other devices people use when interacting with Zoom Products, which may include information about the speakers, microphone, camera, OS version, hard disk ID, PC name, MAC address, IP address which may be used to infer general location at a city or country level , device attributes like operating system version and battery level , WiFi information, and other device information like Bluetooth signals.
Communications with Zoom: Information about your communications with Zoom, including relating to support questions, your account, and other inquiries.
Zoom may also obtain information from third-party advertising partners who deliver ads displayed on Zoom Products, such as whether you clicked on an ad they showed you. Zoom uses personal data to conduct the following activities: Provide Zoom Products and Services: To provide Products, features, and services to account owners, their users, and those they invite to join meetings and webinars hosted on their accounts, including to customize Zoom Product features and recommendations for accounts or their users.
Zoom also uses personal data, including contact information, to route invitations and messages to recipients when people send invitations and messages using Zoom Products. This may also include using personal data for customer support, which may include accessing audio, video, files, and messages, at the direction of the account owner or their users.
We also use personal data to manage our relationship and contracts with account owners, including billing, compliance with contractual obligations, and related administration. Product Research and Development: To develop, test, and improve Zoom Products, including, for example, content-related features such as background filters , and to troubleshoot products and features.
Zoom does NOT use meeting, webinar, or messaging content specifically, audio, video, files, and messages for any marketing, promotions or third-party advertising purposes. Authentication, Integrity, Security, and Safety: To authenticate accounts and activity, detect, investigate, and prevent malicious conduct or unsafe experiences, address security threats, protect public safety, and secure Zoom Products.
Communicate with You: We use personal data including contact information to communicate with you about Zoom Products, features, and services, including product updates, your account, and changes to our policies and terms. We also use your information to respond to you when you contact us. Legal Reasons: To comply with applicable law or respond to valid legal process, including from law enforcement or government agencies, to investigate or participate in civil discovery, litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our Terms of Service or policies.
Zoom provides personal data to third parties only with consent or in one of the following circumstances subject to your prior consent where required under applicable law : Resellers: If an account owner licensed or purchased Zoom Products from a third-party reseller of Zoom Products, the reseller may be able to access personal data and content for users, including meetings, webinars, and messages hosted by the account owner.
Vendors: Zoom works with third-party service providers to provide, support, and improve Zoom Products and technical infrastructure, and for business services such as payment processing.
Zoom may also work with third-party service providers to provide advertisements and business analytics regarding Zoom Products. These vendors can access personal data subject to contractual and technical requirements for protecting personal data and prohibiting them from using personal data for any purpose other than to provide services to Zoom or as required by law.
Marketing, Advertising, and Analytics Partners: Zoom uses third-party marketing, advertising, and analytics providers: to provide statistics and analysis about how people are using Zoom Products and our website; to provide advertising and marketing for Zoom Products, including targeted advertising based on your use of our website; and to show you third-party advertising within Zoom Products.
To opt out of our use of third-party cookies that share data with these partners, visit our cookie management tool, available here. Where required by law, Zoom will first obtain your consent before engaging in the marketing or advertising activities described. Corporate Affiliates: Zoom shares personal information with corporate affiliates, such as Zoom Voice Communications, Inc.
When you send messages or join meetings and webinars on Zoom, other people and organizations, including third parties outside the meeting, webinar, or message, may be able to see content and information that you share: Account Owner: An account owner is the organization or individual that signs up for a Zoom account.
The account owner and their users can invite others including guests not on their account to meetings or webinars hosted on their account. Zoom gives account owners controls and features that they can use to determine whether certain types of content, such as recordings or out-of-meeting messages, can be created or sent, and what third-party apps can be used, for meetings and webinars hosted on their account.
Depending on their settings, account owners and the people they designate can access personal data for people who join meetings and webinars on their account or send messages to users on their account. Specifically, account owners may have access to: Account Usage: Product Usage: Information about how people and their devices interact with their account, which may include who sent messages to their users in chat, email addresses, IP addresses, device information, and other information about who joined meetings or webinars on their account, whether users viewed or downloaded a recording, how long people participated in their meetings, the time a message was sent, information about Zoom Phone integrations, and other usage information and feedback metrics.
Participant List: Information about the participants in a Zoom meeting, webinar, or chat, which may include name, display name, email address, phone number, and participant or user ID. Registration Information: Information provided during registration for a webinar, meeting, or recording hosted by the account. Zoom Chat Out-of-Meeting Messages: If enabled on their account, account owners can see information about who sent and received out-of-meeting messages to users on their account along with information about the message for example, date and time, and number of participants.
Depending on their settings, account owners also can see sender and receiver information, and other messaging data, along with the content of messages sent to and from users on their account, unless the account owner has enabled Advanced Chat Encryption. They can also view a transcript of meeting audio, if enabled.
Meeting Hosts and Participants : Hosts and other participants in a meeting may be able to see your email, display name, and profile picture. Webinar Panelists and Attendees: Only panelists may be visible to attendees during a webinar, but attendees who agree to unmute can be heard by other attendees. If an attendee agrees to become a panelist during a webinar, they may be visible to other attendees, depending on settings. Livestreams: Meeting and webinar hosts can choose to livestream to a third-party site or service, which means anyone with access to the livestream will be able to see the meeting or webinar.
Third-Party Apps and Integrations: Account owners can choose to add third-party apps to their account and the Zoom Products they use, including via use of the Zoom App Marketplace, and they can also control whether their users can add and use specific third-party apps, including in meetings, webinars, and chats hosted on their account. Depending on their settings, account owners and their users and guests can share your personal data and content with third-party apps and integrations they approve, which may include all of the personal data available to account owners, hosts, and participants listed above, such as account information, profile and contact information, registration information, participants list, settings, content, product usage, and device information.
Other participants in the meeting may be able to see the third-party app that you are using in a meeting, if the third-party app is receiving real-time features and information from the meeting.
Third-party developers may also integrate or embed Zoom meetings into their website or app experiences or build versions of Zoom that enable access to Zoom Products from a third-party app. Children Zoom does not allow children under the age of 16 to sign up for a Zoom account. How to Contact Us To exercise your rights, please click here. You can also contact us by writing to the following address: Zoom Video Communications, Inc.
Retention We retain personal data for as long as required to engage in the uses described in this Privacy Statement, unless a longer retention period is required by applicable law. The criteria used to determine our retention periods include the following: The length of time we have an ongoing relationship with you and provide Zoom Products to you for example, for as long as you have an account with us or keep using our Products ; Whether account owners modify or their users delete information through their accounts; Whether we have a legal obligation to keep the data for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them ; or Whether retention is advisable in light of our legal position such as in regard to the enforcement of our agreements, the resolution of disputes, and applicable statutes of limitations, litigation, or regulatory investigation.
Legal Basis for Processing Personal Data We only use your information in a lawful, transparent, and fair manner. Depending on the specific personal data concerned and the factual context, when Zoom processes personal data as a controller for individuals in regions such as the EEA, Switzerland, and the UK, we rely on the following legal bases as applicable in your jurisdiction: As necessary for our contract: When we enter into a contract directly with you, we process your personal data on the basis of our contract in order to prepare and enter into the contract, as well as to perform and manage our contract i.
If we do not process your personal data for these purposes, we may not be able to provide you with all Products, features, and services; Consistent with specific revocable consents: We rely on your prior consent in order to utilize cookies to engage advertising and analytics partners to deliver tailored advertising and analysis of our website usage.
You have the right to withdraw your consent at any time by visiting our cookie management tool, available here ; As necessary to comply with our legal obligations: We process your personal data to comply with the legal obligations to which we are subject for the purposes of compliance with EEA laws, regulations, codes of practice, guidelines, or rules applicable to us, and for responses to requests from, and other communications with, competent EEA public, governmental, judicial, or other regulatory authorities.
International Data Transfers Zoom operates globally, which means personal data may be transferred, stored for example, in a data center , and processed outside of the country or region where it was initially collected where Zoom or its service providers have customers or facilities — including in countries where meeting participants or account owners hosting meetings or webinars that you participate in or receiving messages that you send are based.
We do not sell your personal data in the conventional sense. However, like many companies, we use advertising services that try to tailor online ads to your interests based on information collected via cookies and similar technologies about your online activity.
You will need to set your preferences from each device and each web browser from which you wish to opt out.
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