– Common Zoom problems and how to fix them
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Get documentation on deploying, managing, and using the Zoom platform. What’s New at Zoom? Join our upcoming webinar to get a first-hand look into some of our exciting new product and feature releases. Today Zoom upgraded when I used it.
After the upgrade the quality of the video that Zoom is capturing of me is very poor. It is as if it is using a wide angle lens. It does not match what my webcam is capturing – there doesn’t seem to be anything wrong with my webcam. Can anyone help? I also just updated but showed no change in quality. I am not seeing a screen like the one you include. Below you can see the Zoom home screen that I see.
I have looked through all the tabs in Settings and can’t find video settings. When I am in a meeting I either see a full screen video or a thumbnail like the one top right below. You are looking online.
The screenshot I sent you was from the client app software on your my computer. This is the Home Screen of the app you should find on your computer. You can get to the local settings from there. Do you see that? Thanks again for your swift reply Rupert. I do not have the Zoom app downloaded to my laptop.
I only use the online link that you reference. Do you think I need to install the app to solve the problem? Yes – using the client app will always give you the richest experience and access to the most features. Hi there. I had what sounds to be the same issue with a laptop install of Zoom yesterday on an older Asus transformer machine.
The self view of the webcam appeared,, stretched and distorted with washed out colours. I discovered that by activating low light settings you may need to switch from auto to manual resolved the issue for me. Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces.
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Showing results for. Search instead for. Did you mean:. Zoom Products Meetings Video is distorted after Zoom upgrade. Video is distorted after Zoom upgrade. ChrissieC Observer. All forum topics Previous Topic Next Topic. AGH3rd Participant. Rupert Collaborator. In response to Rupert. Hi Rupert and thanks. I am using Microsoft and the basic unpaid version of Zoom. Can you suggest anything please? Many thanks Chrissie. In response to ChrissieC. Hi ChrissieC There are two different types of settings in Zoom, in two different places.
Hi ChrissieC Yes – using the client app will always give you the richest experience and access to the most features. As soon as I enabled this the picture was perfect. Pat Observer. In response to willmooney. The low light adjustment worked for me too, Thanks. KAL Observer. This fixed my problem too. Thank you.
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Apr 09, · However, if its an issue limited to Zoom, I would suggest you contact Zoom support for further assistance, here’s the best way to check: Click here. P.S: Welcome to HP Community . Keep us posted, If you would like to thank us for our efforts to help you, Give us a virtual high-five by clicking the ‘Thumbs Up’ icon below, followed by Estimated Reading Time: 1 min. Jun 14, · That’s because the virtual background will appear to show through the mess of your hair. Otherwise, Zoom will digitally crop the edges of your hair with that black line circling your head. (Now, if you want Zoom to give you a digital haircut, go right ahead!) Brighter Backgrounds will Help You Light your Face. Jan 13, · Zoom’s low light settings allow you to combat poor lighting conditions during remote video conferences by brightening your video in dark environments. In the Zoom desktop client, click your profile picture then click Settings. Click the Video tab. Enable Adjust for low light. By default, the setting will be set to Auto.